Refund Policy.

Every new workspace gets 30 days free, no credit card required. You won't be charged anything until you actively choose a paid plan and add a payment method — there is nothing to cancel or refund during the trial.

Paid plans are billed as a recurring auto-debit mandate processed securely through Razorpay, and renew automatically each billing period until you cancel. This charge covers the LeapCrew AI platform only.

WhatsApp conversation costs are billed separately, directly by Meta to your own Meta Business billing account at Meta's published country rates — we add no markup, hold no balance on your behalf, and cannot refund conversation charges since we never collect them.

Cancel any time from your workspace billing settings. Cancelling stops the next auto-debit — you keep full access to your paid plan until the end of the period you already paid for, and your data is retained (not deleted) after that.

• Downgrading to a cheaper plan takes effect at your next renewal — no charge now, and no refund is due since the current period was already paid at the previous rate.
• Upgrading to a costlier plan takes effect immediately. The unused portion of the period you already paid for on the old plan is refunded pro rata to your original payment method.
• If a downgrade excludes a feature you were using, that feature stops working — nothing you built with it is deleted, and it resumes automatically if you upgrade again.

Outside of the pro-rata upgrade credit above, subscription charges are non-refundable once a billing period has started, except where required by applicable Indian consumer protection law, or at our discretion in cases such as:

• A duplicate or erroneous charge caused by a platform or payment-processing error.
• A verified, sustained platform outage that materially prevented you from using the service during a paid period.

WhatsApp conversation charges billed by Meta directly to your Meta Business account are outside our billing system and must be disputed with Meta.

Email hello@leapcrew.infrom your account's registered email address with your workspace name and the charge in question. We aim to respond within 3 business days.

Approved refunds are issued to the original Razorpay payment method and typically settle within 5–7 business days, depending on your bank or card issuer.

Billing questions: hello@leapcrew.in. See also our Terms of Service.