Every trip enquiry,one pipeline.Followed up to booked.
Travel agency CRM with WhatsApp built in — enquiries from WhatsApp, Meta and Google lead forms, Justdial and walk-ins land in one pipeline, AI fills in destination, dates and travellers from the chat, and each lead goes to the right agent with a follow-up date.
Asha R. · Kerala enquiry
online
Three things nobody else does together.
One pipeline for every enquiry.
WhatsApp, lead forms, Justdial, walk-ins and travel-fair cards in one list — one open enquiry per customer, no duplicates.
Trip details that fill themselves.
AI reads the chat and fills destination, dates, travellers and budget, touching only the fields that are still empty.
The right agent, right away.
Destination experts get their destinations; everyone else is round-robin, skipping teammates on leave or at their limit.
Every enquiry captured. Every one followed up.
The moment someone asks about a trip, LeapCrew logs it, fills in what they told you and hands it to the agent who knows that destination.
Every enquiry, one pipeline
WhatsApp chats, Meta and Google lead forms, Justdial, your website and cards scanned at travel fairs land in one list. One open enquiry per customer, so nothing is counted twice.
Asha Rao · Kerala
Dec · 2 adults, 1 child · ₹90,000
Second form from Asha · matched, no duplicate
The trip details fill themselves
AI reads what the customer wrote and fills destination, dates, travellers and budget. It only fills fields that are still empty, so it never overwrites what your agent typed.
Filled empty fields only · your edits stay
The right agent, right away
Your Kerala expert gets the Kerala enquiries. Everyone else is round-robin, skipping teammates on leave or at their daily limit.
Neha · Kerala, Goa
Destination match · assigned
Ravi · Dubai, Kerala
On leave · skipped
Sana · all destinations
Daily limit 10/10 · skipped
Welcome sent on WhatsApp · Call me back button
Nothing goes cold between calls.
Travel enquiries are lost to silence, not to price. Every enquiry carries a next follow-up, and the desk shows who needs a call today.
Sky Holidays
New · 6
Asha R.
Kerala · Dec
Due now
Contacted · 9
Imran K.
Dubai · 12–16 Jan
Today 4 PM
Quoted · 5
Patel family
Singapore · Feb
Overdue
Booked · 4
Meera S.
Andaman · 8–13 Mar
—
Capture, follow up, close — one pipeline.
LeapCrew is where your agency works its leads: every enquiry with its trip details, an owner and a next follow-up, and WhatsApp built in.
Routing by destination
Teammates list the destinations they handle. Matching enquiries go to them first, then round-robin with daily limits and leave.
Instant WhatsApp reply
Lead-form enquiries get a welcome asking dates and travellers, with a Call me back button that alerts the owner.
AI trip details
Destination, dates or month, travellers and budget filled from the customer's own words — empty fields only.
Follow-up dates
Every enquiry has a next follow-up. Due today and overdue views show who needs a call now.
Customer history
Every past trip and enquiry from the same customer, right beside the lead you're working.
Travel-fair card scan
Scan a visiting card at a fair or corporate visit — it lands in your Enquiries, owned by you.
The next trip starts with a messageTurn one trip into a repeat traveller.
Your best next booking is someone who already travelled with you. Keep them close with WhatsApp campaigns and a full history of every trip they asked about.
- Ready templates for seasonal offers, trip follow-ups and group departure seats
- Every lost enquiry keeps its reason, so you know why trips slip away
- Past customers who write in again come back as a fresh enquiry, history on screen
38
New enquiries · this week
11
Follow-ups · due today
6
Booked · this week
Illustrative numbers from a sample workspace
The whole relationship, in one thread.
Spreadsheets and phone notes · the old way
- Enquiries scattered across WhatsApp, a lead-form inbox and Justdial
- Agents retype dates and traveller counts from chats
- Leads go to whoever picks up first; experts get the wrong trips
- Follow-ups live in someone's head and slip after a busy day
- Nobody knows why a trip was lost
LeapCrew AI · every enquiry, working for you
- Every enquiry in one pipeline, one open enquiry per customer
- AI fills the trip details from the customer's own words
- Your destination experts get their destinations, the rest round-robin
- Due today and overdue views show who needs a call now
- Lost needs a reason — so you can see what to fix
Every enquiry moment, ready to run.
Enquiry Welcome
Thank the customer and ask dates and travellers, with Call me back.
Call Back Confirmed
Tell the customer who will call, the moment they ask.
Trip Follow-up
Still planning? Options ready for their dates.
Seasonal Offer
Packages for the season, prices per person.
Group Departure Seats
Only a few seats left — want us to hold one?
Welcome New Contact
Greet anyone who messages you for the first time.
Referral Request
Ask happy travellers to refer a friend.
Pricing Inquiry
Instant pricing info the moment someone asks.
HELP / Support Reply
Auto-reply to HELP or SUPPORT with your info.
Opt-Out (STOP)
Tag contacts as opted-out the moment they ask.
Frequently asked.
Where do enquiries come from?
WhatsApp chats (including Click-to-WhatsApp ads), Meta and Google lead forms, LinkedIn lead forms via Zapier or Make, Justdial, missed calls, your website form, walk-ins you add by hand and visiting cards scanned at travel fairs. They all land in one Enquiries pipeline.
What if the same customer enquires twice?
Each customer has at most one open enquiry. A second form or message is matched to the open one instead of creating a duplicate, and a number typed with spaces or +91 still matches. If they write in again 30 days after their last enquiry closed, that's a fresh enquiry with their past trips shown alongside.
Does the AI fill in trip details?
Yes. It reads the customer's WhatsApp messages and form answers and fills destination, exact dates or travel month, number of travellers and budget. It only fills fields that are still empty, so it never overwrites what your agent typed.
How are enquiries assigned to agents?
Each teammate lists the destinations they handle. A new enquiry goes to a matching destination expert first, otherwise round-robin. Teammates on leave or at their daily limit are skipped. If nobody is available, it waits in the Unassigned view.
What does the customer get when they enquire?
A lead-form enquiry gets an instant WhatsApp welcome asking for travel dates and the number of travellers, with a Call me back button. A tap tells the enquiry's owner and replies with who will call.
Do you sell flights or hotels?
No. LeapCrew isn't an aggregator: no fares, hotel inventory or booking pages. You keep booking with your suppliers as today; LeapCrew runs the customer side — enquiries, follow-ups and WhatsApp.
Can I send quotes and collect payments?
Quote and itinerary building, payment links and group departures are next on our roadmap. Today the pipeline tracks every enquiry from New through Contacted, Quoted and Negotiating to Booked, and a lost enquiry keeps its reason.